In accordance with our legal obligations under EU Directive on Consumer Rights(2011/83/EC) we have provided Instructions for cancellation of a distance of off-premises contract and a cancellation form.  Customers are welcome to make use of them as they see fit.


Instructions for cancellation of a distance or off-premises contract.


Right to cancel


You have the right to cancel this contract within 14 days without giving any reason.


The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last delivered goods that are covered by this contract.


To exercise the right to cancel, you must inform us City Bookshop of 10 Davey Place, Norwich, NR2 1PQ

(Our telephone number: 01603 626113/01603 630500  E-mail address: [email protected])


of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.   If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.


To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.


Effects of cancellation


If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).


We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.


We will make the reimbursement without undue delay, and not later than – 


(a) 14 days after the day we receive back from you any goods supplied, or
(b)  (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c)  if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.


We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.  We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.


Purchaser to return goods
You shall send back the goods or hand them over to us or to  without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.


You will have to bear the direct cost of returning the goods. The cost is estimated at a maximum of approximately the amount charged by Royal Mail.


You are only liable for any diminished value of the goods resulting from handling that is not necessary to establish the nature, characteristics and functioning of the goods.


Cancellation form


To: City Bookshop

of 10 Davey Place, Norwich, NR2 1PQ

Our telephone number: 01603 626113/01603 630500

E-mail address: [email protected]

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods:

(Brief description of the goods - completion by seller)

Ordered on [*]/received on [*] _________________ 20 ___
                                                               (Customer to provide date if return made)

Name of consumer(s) _________________________________________________

Address of consumer(s) ________________________________________________

______________________________________ Post code ____________________


Signature of consumer(s) (only if this form is notified on paper)

Date _______________________________________

[*] Delete as appropriate.